Company & Factory
Q: How long has your factory been in business?
A: 20 years
Q: What is the size of your facility and how many workers do you employ?
A: 40,000 square meters, 90 people
Q: Do you have your own R&D team?
A: Yes
Q: Do you have experience working with major global brands?
A: Yes
Q: Are you compliant with local environmental regulations?
A: Compliant
Product & Customization
Q: Do you support OEM/ODM services?
A: OK
Q: Can you manufacture based on our technical drawings or prototypes?
A: OK
Q: What is your MOQ (Minimum Order Quantity)?
A: 100
Q: Can you provide a prototype/sample before mass production?
A: OK
Q: How long does it take for custom sample development?
A: 60day
Q: Do you provide free samples?
A: OK
Q: Can I mix different colors or models in one MOQ order?
A: Products of other models can also be brought.
Quality Assurance
Q: How do you control product quality?
A: Controlled by the Quality Department.
Q: Do you have dedicated staff responsible for after-sales service?
A: Yes.
Q: What are your pre-sales, sales, and after-sales service processes?
A: Pre-sale sample provision and post-sale tracking.
Q: Do you accept third-party inspections?
A: OK
Q: Do you perform 100% inspection before packing?
A: Full inspection.
Q: What happens if the goods arrive damaged?
A: Replenishment.
Q: Do you provide a warranty? If so, for how long?
A: 30,000 kilometers in one year.
Production & Order Process
Q: What is the delivery time for standard products?
A: 30day.
Q: What is the delivery time for custom-made products?
A: 60day.
Q: What is your monthly production capacity?
A: 1.5 million sets.
Q: How do you ensure on-time delivery?
A: There is a small quantity of finished products in stock. Deliveries can be made within 30 days for quantities up to 10,000 units.
Q: Will I receive regular updates (photos/videos) during production?
A: Sure.
Q: What is the lead time for repeat orders?
A: We can receive order predictions and the delivery period for returned orders can be shortened.
Payment & Commercial Terms
Q: Which shipping terms do you support (EXW, FOB, DDP)?
A: EXW,DDP
Q: What is your standard payment term?
A: Delivery upon payment and 30% advance payment.
Q: What is your custom-made products payment term?
A: 50% advance payment.
Q: Do you offer any discounts for large volume orders?
A: OK
Q: What currencies do you accept (USD, EUR, GBP, etc.)?
A: RMB
Q: How are the products packaged for international shipping?
A: Neutral packaging.